You will pay the cost of your treatment directly to our hospital and, subsequently, request a refund from the competent healthcare authority of your home country.
You will be reimbursed the cost that your home country’s healthcare service would have incurred, had the treatment been provided in its territory, without exceeding the actual costs of treatments received.
However, your home country may decide to reimburse the full cost of the cross-border treatment, even if it exceeds the costs it would have sustained had the services been provided in its territory, so please verify with your competent healthcare authority for the exact conditions.
Only treatments that are provided by your home country’s healthcare service can be refunded. Refunds are explicitly excluded for: nursing home assistance, organ transplants, public vaccinations.
Prior authorization may also be require by your home country if the treatment involves overnight hospital accommodation or requires the use of costly medical equipment.
If you request authorisation under the Indirect Coverage scheme but the conditions for Direct Coverage are met, your request will be authorised as the latter. However, if you prefer, you can still expressly the Indirect Coverage if you prefer to receive treatments as a private patient and not under the conditions imposed by the Italian Healthcare System.
After treatment keep your medical records, invoices and payment receipt because you will need to present them together with your refund request to the competent healthcare authority in your home country.